Your complete IT department, on demand.

Stop paying for in-house IT infrastructure. Get enterprise-grade managed IT services with 24/7 support, cloud management, network monitoring, and compliance—all for 30% less than maintaining your own IT team.

<15 min
Response Time
24/7
Support Available
30%
Cost Savings
99.9%
Uptime Guarantee

Complete IT Service Coverage

24/7 IT Helpdesk

  • Sub-15 minute response times guaranteed
  • Multilingual support (English, Arabic, Hindi)
  • Remote & on-site technical support
  • Proactive ticket monitoring
  • Priority escalation matrix

Network Monitoring

  • Real-time infrastructure monitoring
  • Automated alerting & incident response
  • Weekly performance reports
  • Capacity planning & optimization
  • Bandwidth management

Cloud Management

  • Azure, AWS & Google Cloud expertise
  • Cloud migration & architecture design
  • Automated backup & disaster recovery
  • Cost optimization & reserved instances
  • Multi-cloud compliance

Endpoint Management

  • Mobile device management (MDM)
  • Automated software deployment
  • Asset tracking & inventory
  • BYOD policy enforcement
  • Security patch management

Compliance & Security

  • ISO 27001 & PDPL compliance
  • Penetration testing & security audits
  • Security awareness training
  • Incident response planning
  • Data protection & encryption

Offshore IT Support

  • Dedicated Tier-1 support team
  • Comprehensive handover process
  • Lifecycle management & upgrades
  • UAE labor law compliance
  • Follow-the-sun support model

Transparent, Scalable Pricing

Choose the contract term that works best for your organization.

Save 30% vs In-House IT

Replace your entire IT department with our managed services and invest the savings back into your business.

6-Month Plan

Flexible
Contract
All services included
No long-term commitment
24/7 support
Full SLA guarantees
Easy upgrade/downgrade

12-Month Plan

Optimized
Value
All services included
Best pricing (save 15%)
24/7 priority support
Enhanced SLA guarantees
Free quarterly reviews

Free Onboarding Audit

Let our team assess your current IT infrastructure and provide a customized service proposal at no cost.

Schedule Your Audit

How We Onboard Your Organization

1

Infrastructure Audit

We conduct a comprehensive assessment of your current IT systems, identifying gaps, risks, and optimization opportunities.

2

Onboarding & Migration

Our team handles the complete transition with zero downtime. We migrate systems, configure monitoring, and integrate our tools with minimal disruption.

3

Active Monitoring

Round-the-clock monitoring, alerting, and incident response. Your systems are protected 24/7 with proactive threat detection.

4

Continuous Optimization

Regular reviews, performance tuning, security updates, and strategic recommendations to keep your IT infrastructure future-ready.

SLA Commitments & Response Times

Critical Issues

15 minutes

Response time for critical production outages affecting your entire organization.

High Priority

1 hour

Response time for significant issues impacting multiple users or departments.

Medium Priority

4 hours

Response time for issues affecting limited users or non-urgent functionality.

Low Priority

24 hours

Response time for requests not impacting production systems or user experience.

Uptime Guarantee

99.9%

Infrastructure uptime guarantee with service credits for breaches.

Escalation

Always Clear

Defined escalation matrix with senior engineers for complex issues.

Frequently Asked Questions

How quickly can you take over our IT management?
We typically complete a full IT takeover within 2-4 weeks, depending on your infrastructure complexity. Our onboarding process includes a comprehensive audit, system migration planning, and staff training. We coordinate with your team to minimize disruption and ensure a seamless transition. Most clients see improved response times and reduced downtime from day one.
What if we have legacy systems that are difficult to integrate?
We have extensive experience managing legacy systems across various industries in the UAE. Our team can integrate older infrastructure with modern monitoring and management tools. We'll create a migration roadmap that allows you to modernize systems gradually without disrupting operations. Some clients maintain legacy systems indefinitely while we manage and support them alongside newer infrastructure.
Can you help with compliance requirements like ISO 27001 and PDPL?
Yes. We specialize in UAE and regional compliance requirements. Our team helps you achieve and maintain ISO 27001 certification, PDPL (Personal Data Protection Law) compliance, and industry-specific standards. We conduct regular audits, maintain compliance documentation, and perform penetration testing to verify your security posture.
How do you handle data backups and disaster recovery?
We implement a comprehensive backup and disaster recovery strategy for your entire infrastructure. This includes automated daily backups, geo-redundant storage, tested recovery procedures, and documented RTO/RPO objectives. We can restore critical systems within minutes and provide business continuity planning to minimize downtime during outages.
What about support during evening and weekend hours?
Our 24/7 support includes full coverage during evenings, weekends, and UAE holidays. We maintain a follow-the-sun model with teams across multiple time zones. Critical issues receive immediate attention regardless of the time, with dedicated escalation for urgent matters outside business hours. All monitoring is continuous with automated alerting.

Ready to Transform Your IT Operations?

Get started with a free consultation and infrastructure audit. No obligation, no cost.

Schedule Your Free Audit

Contact

Let's talk.

Free consultation. No obligation. We respond within two hours during business hours.

Office

Business Bay, Dubai, UAE

Service Areas

Business Bay, Dubai Marina, Arabian Ranches, Jumeirah, DIFC, Downtown, Palm Jumeirah, JLT, JBR, Silicon Oasis

Hours

24/7 support. Office: Sun-Thu 9AM-6PM GST